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"very upset"

About: Queen's Hospital / Neurology

i have been having seizures for over 1 year now ,that have really effected my life leaving unable to leave my home alone .or even be home alone as they come alot and come fast .leaving me unaware of things around me .and i always hurt myself i have lost 4 bottom teeth and being a young woman has left me depressed .my teen kids are feeling scared seeing these seizures i now have so many i no longer call 999 i wake up and deal with the after effects alone .now gp sent me to see a doctor at queens and i left their room in tears . as every question that the doctor asked ,i gave an answer all they would say was mmm really ok. The doctor had the same reply to any question they asked my family member .i then asked if stress could cause these seizures they firstly said no . then asked what stress i had i said nothing much just my teen son being a bit naughty to that the doctor replied where u from i told them and the doctor said whats he doing robberies i was in shock i started crying and told the doctor no then i could n't answer any more questions. The doctor said i would be sent a letter in the post to have a seizure test ,and they would see me in july.so now i have to wait until then still having bad seizures my gp has even been trying to get the results no go ... i called and asked for results as 20 mins after the test my partner had to pull over as i took a bad one losing my bottom front teeth .after the doctor told me i wouldnt have a seizure after the test but i had a big one in the car..i decided to call for results i was told the doctor was away on holiday lol thats fine but come on have another worker dealing with results .so i called their secretary i was told the secretary didnt know how to read results but they would call an epilepsy nurse who would call me .so is thats their way of telling me i have epilepsy..or will they just be the one whom tells me what results are .i still have not been told my results as i have today been told i have to request my gp be sent the result i feel it shouldnt have to be requested it should be sent to your gp anyway without having to ask iam scared iam worried and iam shocked at how i have been treated here and the judgmental words of a doctor based on the area that i live not good enough sorry !!!!

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 24/07/2017 at 11:38
Published on nhs.uk at 12:32


"Thank you for taking the time to provide feedback on the service you recently received.

Please accept my apologies this is not the level of service we expect our patients to receive. Your comments will be passed to the service lead for future monitoring.

Should you wish to discuss this further please contact the complaints department on telephone number 01708 435 032 or alternatively by email complaints@bhrhospitals.nhs.uk.

Kind regards

Caroline Moore

Divisional Nurse Specialist Medicine"

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