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"Most efficient hospital with the kindest staff"

About: Royal Surrey County Hospital / Ear, Nose and Throat

I was originally admitted to the ENT department at the RSCH for a second opinion for recurring sinus issues. After years of my GP trivialising my sinus issues, the consultant at RSCH really listened to me and took me seriously and were more than happy to refer me for a CT scan to investigate further.

The CT ended up revealing that I had severe septal deviation; a condition only treatable through surgery. Within a few months I had the surgery and now, two months later my quality of life has massively improved.

Throughout the whole process every staff member I encountered was kind, caring and more than willing to go the extra mile. The ENT and day surgery departments were exceptionally clean and well run and I would recommend this hospital to anyone.

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Responses

Response from Royal Surrey County Hospital 6 years ago
Royal Surrey County Hospital
Submitted on 17/05/2017 at 14:56
Published on nhs.uk at 14:31


Thank you for taking the time to leave feedback on your recent treatment and care at Royal Surrey County Hospital.

I'm pleased to read that you felt well looked after by the team and you found our staff to be both kind and caring.

Your message will be shared with my colleagues in the ENT Department, who I know will be delighted to receive your kind words.

Your comments regarding the cleanliness of the ENT area will also be passed onto our housekeeping team, who work incredibly hard.

Once again, thank you for your feedback.

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