"Visit to Falkirk Community Hospital for an annual aneurism check"

My male partner, who is partially disabled having suffered numerous spinal fractures caused by osteoporosis and walks with a stick, attended an appointment to have his aneurism checked. The staff member who called him in reception had little or no people skills, nor even common courtesy for a patient. Her manner was came across as bored and bordered on rude, to say the least.

Then, when shown into the monitoring room, he was "told" not "asked" to lie on the table. His lack of speed was due to a recent spinal fracture, and the assistant stood over him impatiently waiting to insert a piece of towelling which she stuck down the front of his shirt, pulling chest hairs at the same time.

Upon the scan being completed, my partner tried to get up and asked for assistance. He was told that staff are unable to assist as it might damage them. My partner then had to struggle to get off the bed, damaging his back further in the process.

Once leaving the room, and while walking along the corridor, he had to stop and bend over his stick as he was in pain. The assistant from the scan room came up behind him and asked if he was ok. When he said "No, I'm Not", she kept walking and offered no assistance at all.

As a result, he has been in severe pain for two days and has developed sciatica

If staff are not allowed to assist infirm patients, could this be indicated on the appointment letter, so that a friend could be there to provide the assistance needed. Or, could a porter or someone who could assist be summoned, rather than causing further injuries to patients.

Importantly, staff should treat patients with politeness and respect and not as if the job is a chore and patient's are a nuisance.