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"Pain after leaving hospital"

About: Musgrove Park Hospital / General surgery

(as the patient),

I had an operation on my teeth to remove 5 broken top teeth and 2 bottom teeth on either side of my mouth. The staff were very pleasant but I was obviously quite traumatised. I left the hospital in complete agony with no pain relief and told to take paracetamol and ibroprofen. I was in agony for at least 5 days and eventually saw my own dentist who then dressed a dry socket. My mouth is still healing now, I understand it takes a while but the whole experience has left me feeling that the care should be given upon leaving..painkillers prescribed. I ended up taking far too many tablets and not caring if I died, my mouth felt like I had been kicked by a football boot with studs in it.

When I first went to see the consultant they said I didn't need general anesthesia because it was just a matter of flicking the teeth out, this is obviously not the case and I think I should have been in hospital for at least the night and maybe more.

I am very fortunate that my parents cared for me and my child and my employers were so understanding.

I feel let down I put my complete trust in Musgrove and the system left me in total agony.

I am at last able to go with 2 painkillers now. My appointment wasn' the end of April but this l...it is now May.

I wonder if the surgeons know how much pain is involved upon leaving the hospital and this should be discussed. I would of happily paid for strong pain relief

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Responses

Response from Karen Holden, Associate Director of Patient Centred Care, Patient Experience, Musgrove Park Hospital 6 years ago
Karen Holden
Associate Director of Patient Centred Care, Patient Experience,
Musgrove Park Hospital
Submitted on 15/05/2017 at 14:36
Published on Care Opinion at 14:38


picture of Karen Holden

Dear Dental Patient, I was so sorry to read your story of your experience at Musgrove. Pain management is a critical part of the care we provide and for you we didn’t get this right. It is important we review your care and ensure we learn from it when providing care for others. I would be really grateful if you could give me a call so we can look into what happened for you and see what we can do to improve the care in the future. I am sorry that this won’t make a difference for your care experience on this occasion, but I would like to work with you to restore your trust in our services.

Yours sincerely

Karen Holden

Associate Director of Patient Centred Care

Please telephone me via the Patient Advice & Liaison Service on 01823 343536 (or email: pals@tst.nhs.uk

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