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It was refreshing to see staff looking happy at their work

Posted By Cindi16

"It was refreshing to see staff looking happy at their work"

About: New Victoria Hospital / Day surgery

(as a parent/guardian),

My son was admitted for a knee arthroscopy and was looked after by nurse Graham. Grahams gentle and reassuring manner alleviated what was potentially a stressful experience for my son. Thank you Graham! ! Having unfortunately had a few hospital interventions over the last year with my son I have to say it was refreshing to see staff looking happy at their work.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 16/05/2017 at 12:02
Published on Care Opinion at 15:28

Dear Cindi16

Thank you for taking the time to post on Care Opinion. I am pleased to read that your son's arthroscopy went well and part of that was due to Graham. I am also pleased to read that it made a difference to you too.

I will share your kind words with the service to ensure they are shared with Graham.

I hope your son is now doing well.

Best wishes
Lisa

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