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"Hip Replacement Surgery"

About: Royal Orthopaedic Hospital / Trauma and orthopaedics

It is difficult to fault the entire process from first outpatients appointment to post-operative discharge.

Throughout my experience I was impressed by the very effective process in place, the administration and communication was extremely thorough and at all times professional.

The consultant was extremely patient very focused on me as an individual, I felt totally confident with their management and decision-making and felt also that I could ask any question at any time.

The entire team, including outpatients and ward pesonnel, were extremely professional at all times, but coupled this with warmth and understanding.

The extremely thorough approach to every aspect of care, whether in questioning or with imparting information, meant that the operation had every opportunity to go well and be successful.

I am an extremely grateful to all who do their job so very well.

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Responses

Response from Royal Orthopaedic Hospital 6 years ago
Royal Orthopaedic Hospital
Submitted on 29/09/2017 at 09:43
Published on nhs.uk at 10:30


Thank you for your feedback and I am please to see that you had such a good experience. I will ensure that this is seen by all of teams that you have mentioned. I wish you well in your on-going recovery.

Kind Regards

Lisa Kealey

Public and Patient Services Manager

0121 685 4128

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