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"I shall have no fear going in for my next ops"

About: Wycombe Hospital / General surgery

(as a service user),

I had my op & discharged the same day. It was for the removal of a intramedullary tibial nail which had been in situ for 28yrs. It had to be removed to allow further surgery in approximately 6wks.

It was carried out by Mr Kankate & his team who literally went that extra mile to complete it.

The whole procedure was fully explained including any possible risks, all questions answered.

Once returned to the Ward ( 12b ) at Wycombe Hospital again, the care & attention I received was second to none. the. The nursing & auxilliary staff were all courteous &very professional in all the many chores they carried out. (I must add the ward was kept spotless. Well done Cleaners! ).

I have, back in the 70s worked several years in a hospital myself, as a clerk & receptionist in both an X Ray & Path lab, so you could say I have seen both sides of the coin having had numerous "ops" & I know through experience patients are often ready to complain but not so to praise.

So many things have changed over the years mainly for the better (apart from the overwork & underpay) which I do not think will ever change.

I very much liked the fact that obs are carried out hourly during the day & two hourly through the night so if you feel you have a query you know you are not going to have to wait that long before seeing a nurse, freeing them up to carry out their many other tasks an saves the endless noise from buzzers going off.

All I can add now is that I shall forever be in praise of our N. H. S. As without them, their knowledge patience & skill I would not be alive today. My heartfelt thanks to you all. I shall have no fear going in for my next ops. 

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Responses

Response from Buckinghamshire Healthcare NHS Trust 6 years ago
Submitted on 01/06/2017 at 09:51
Published on Care Opinion at 10:32


Dear Surviver

Thank you for taking the time to share details of your recent experience of our services as a patient when you attended Wycome Hospital.

It is great to know that all information was provided to you by the team who were looking after you, keeping you informed and putting you at ease at what must have been an anxious time. It is great to know that following the care you received you feel confident returning for further surgery.

We will ensure your lovely words are passed to Mr Kankate and the team on Ward 12B.

PALS (Patient Advice and Liaison Service)

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