"Poor service"

Erith Centre is awful. It is next to impossible to contact anyone for any reason. The main phone line assaults you with an engaged tone and the direct lines ring off. If you need to change or cancel an appointment for any reason it is impossible. This has caused me huge anxiety. I just got cut off seven times and told I cannot change me appointment because they don't take messages. I have autism and cannot handle not being able to send a simple message to change appointments without going through hell on the phone, being cut off, ignored and offered a rejected tone. I feel so sorry for everyone with my needs or worse, or low levels of understanding, because there is not even a ismple message to tell you you have called the right place!! The total pack of communication and fear of being rejected by service for missing appointments I can't make change or cancel have lead me to feel, after over a decade of depression and undiagnosed autism (now diagnosed) to feel I cannot access the therapy I crave because of the inneficient, ignorant, unhelpful managers, admin, process and policy. Erith centre is just another broken bit of the NHS and a sad waste of money.