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Standards

Posted By nodrog

"Standards"

About: Glasgow Royal Infirmary / Respiratory Medicine (Wards 2, 6,7 10 & 16)

(as a service user),

I recently attended the Respiratory clinic on a Saturday morning and was shocked by the appearance of the person who gave me the tests who was wearing an old pair of JEANS & A T shirt and my first opinion was he was a contractor

If this is an example of the dress code this hospital allows it is no wonder we have so many infections in hospitals

I will be sending a letter to my MSP making this a formal complaint

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Responses

Update posted by nodrog (a service user)

This was at Glasgow Royal Infirmary not Monklands

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 15/05/2017 at 12:24
Published on Care Opinion at 12:28

Dear nodrog

Thank for taking the time to post on Care Opinion. I am sorry to read about your experience at Glasgow Royal Infirmary and please be assured that NHS Greater Glasgow and Clyde has a Staff Uniform and Dress policy that all staff should adhere to.

I will share your comments with the General Manager of the service and ask that they provide feedback to you on this forum.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 23/05/2017 at 14:58
Published on Care Opinion at 16:03

Dear nodrog

Thank you for your post. My Clinical Services Manager has spoken with the member of staff that you have mentioned. Following a spill on his uniform, he was unable to access clean uniforms as departments are closed on weekends. The member of staff will now keep a spare uniform in the department going forward and apologises for any inconvenience to you.

Kind regards
Cath McFarlane, General Manager
Medicine, South Sector

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