This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"More waiting and wondering"

About: King's College Hospital (Denmark Hill) / Neurology

Yet again I am posting this review as I am in exactly the same position as my previous review Nov 2016. No follow up appointment again as clinic is full! Why take on new NHS patients if you do not have the clinic time for your existing ones - could it be the financial reward??? having been to a different clinic I find the experience utterly distressing and five months down the line my GP has still not received a clinic letter. A big issue that needs addressing is the lack of telephone contact, which inevitably is an answer machine, which at times does not even allow a message to be recorded. Once again PALS have asked the two departments involved to contact me, but once again this has not happened. Thanks Kings Hospital for you couldn't careless and cavalier attitude. In case you have forgotten I am a human being - not a number!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from King's College Hospital (Denmark Hill) 6 years ago
King's College Hospital (Denmark Hill)
Submitted on 14/05/2017 at 02:48
Published on nhs.uk on 15/05/2017 at 04:14


Could I ask you to contact me direct at jessica.bush@nhs.net and I will try my best to put you in touch with someone who can talk to you about your concerns.

Jessica Bush, Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k