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"Let down with care"

About: Dr Gray's Hospital / Maternity care

(as the patient),

Firstly I would like to say my baby's heartbeat was fine the night before it happened. But then to get told you only have "flank" pain and your not in labour when you should know your own body.

So I went home and phoned the next morning when my waters broke. To be told they wouldn't see me until night because it was only my waters and I was not in labour... so I phone later in the day and said that I felt a lump only to be told it's just your cervix opening. Now how the hell can your cervix come right out your vagina?.... evidently had enough and went into ward 3 only to be laughed at and made to feel very uncomfortable about myself.

They didn't even make it half obvious my baby had passed away with the door half open to hear them all speaking saying no response from baby. I thought staff were meant to care and be professional? I certainly won't be coming back to dr grays ever again. And certainly won't be when I have another baby. I think something needs to change because it can't go on. I'm still very angry till this day about the whole situation.

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Responses

Response from Jenny McNicol, Interim Acute Associate Director, Nursing and Midwifery, NHS Grampian 6 years ago
Jenny McNicol
Interim Acute Associate Director, Nursing and Midwifery,
NHS Grampian
Submitted on 09/05/2017 at 10:52
Published on Care Opinion at 11:20


Dear X12

I am so sorry that this has been your experience of our maternity services and it is certainly not one that I want any woman to go through. At such a distressing time you want to feel cared for and respected and I am really sorry that this is not how you felt. I would suggest it may be helpful for you to discuss your experience with a Midwifery Manager. Please contact Lynn Cameron on lynncameron@nhs.net and she can arrange this with you and arrange a meeting to suit your needs.

Jenny

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