"Poor staff attitude"

Very disappointed. Arrived with my mother for MRI scan of knee. Followed all directions given on paperwork regarding clothing, no jewellery/metal etc. On arrival receptionist very friendly. Called through on time & Mum asked/answered questions to a staff member who passed everything as ok (no jewellery etc). Enter another staff member with immediately abrupt attitude. They stated they didnt like to scan through clothes and despite having no metal zips/clips/fastenings at all, insisted my mum should take off her trousers & wear a gown-something my mum hates because she is a bigger lady. Only one front-fastening gown, which tied very high leaving lower half exposed when walking even with attempt to hold gown together (please remember this is an area shared by opposite sex).

When staff returned asking if she was ready I said no, not really, was then asked why & pointed out gown was inadequate to cover lower half/was too small & guidance papers sent before scan had been followed so this should not be necessary. Attitude got worse by the minute & I was told to wait outside & they would get another gown.

I waited outside & asked for staff's name, explaining I found them to be abrupt, dismissive & unconcerned with my mothers dignity. 

When my mother came out, it was suggested I speak with staff before raising a complaint. Due to their previous attitude I did not feel obliged to do so but thought perhaps they been having a bad day and an opportunity to apologise might resolve the issue. No such luck.

They came out to the door & just stood there until I asked if they'd like me to come through & once through they failed to allow me to finish a single sentence without interruption.  Sadly, had the same attitude I've had before from medical staff at this hospital, kept their badge covered & refused to give their name. I stated it was clear in my opinion, they did not want to listen & was just leaving as I glimpsed their name. I said their name & stated I would now make a complaint to which it was suggested that I write my complaint then they'll go write their notes. 

Sadly, I am yet to have a single positive experience at this hospital. In my experience, all relatives/carers dismissed or ignored, as usual, patient privacy & dignity not maintained & as usual we leave here hoping we never have to return. Dont know why I bother since complaints never solve anything here but on principle I will now make a formal complaint.