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Wonderful care

Posted By greatful man

"Wonderful care"

About: North West Ambulance Service NHS Trust / Emergency ambulance Royal Blackburn Hospital / Accident and emergency

(as the patient),

The ambulance arrive very. quickly after a 111 call. The service and efficiency of the A&E department was fantastic The kindness and skill were second to none. WONDERFUL.

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 09/05/2017 at 12:50
Published on nhs.uk at 12:31

Thank you so much for your feedback regarding the Accident & Emergency services at Royal Blackburn Teaching Hospital, and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the wonderful efficiency, kindness and skill you received from the staff during your admission.

I will ensure your comments are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service 6 years ago
Deborah Gallagher
Patient Experience Support Officer, Patient Experience,
North West Ambulance Service

Submitted on 23/05/2017 at 12:43
Published on Care Opinion at 15:59

picture of Deborah Gallagher

Thank you for your kind comments about your experience of using NHS 111 and North West Ambulance Service. I am glad that the ambulance arrived quickly and took you to the Royal Blackburn where your excellent care continued with the kindness and knowledge shared with you by the staff.

I hope that you are now recovering and would like to send you best wishes for the future.

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