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Disgraceful

Story from nhs.uk

"Disgraceful"

About: Northwick Park Hospital / Accident and emergency

My mother who is 81 years old had a TIA (a mini stroke) while at Northwick Park Hospital on 4 May. She was attending a routine appointment at St Mark's Hospital when the TIA occurred at 10.57am. The doctor did not even notice that the TIA was in progress followed by a cardiac event straight after until I drew their attention to it. My mother was put up in the cardiovascular day unit while the doctors scrambled to find a bed in A&E downstairs. She was made to sit in a chair for hours followed a series of tests which established a narrowing in the carotid arteries. A bed was finally found at around 16.00. Eventually, she was discharged from hospital at 23.00 without medication or a treatment plan. Surgery to deal with the carotid stenosis to reduce the risk of a full stroke was refused. She was sent home in a complete shock. This hospital should be ashamed of itself. The stroke unit is a disgrace!

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 6 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 08/05/2017 at 09:23
Published on Care Opinion at 11:26

I am sorry to hear about this very difficult day and hope your mother is recovering well. It sounds like it might be helpful to have a clinic appointment to review your mother's condition and discuss the options for treatment and management?

Please contact the PALS team on 0208 869 5118 if you would like some help with arranging this.

Best wishes

Sue

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Response from Stroke Association, Stroke Helpline, Stroke Association 6 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 09/05/2017 at 10:44
Published on Care Opinion at 11:20

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support your mother. We are the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke or a TIA. You or your mother may want to know more about TIA or simply need someone to talk to. The Stroke Helpline is open Monday to Friday from 9.00am to 5.00pm. The helpline number is 0303 30 33 100. You can also email us at info@stroke.org.uk. If you would like to read information on TIA's you can find this on our website at: www.stroke.org.uk.

We were sorry to hear of your mother's experience and that you feel she did not receive good care. It looks like the hospital are offering your mother a review, so we hope that this addresses any help that she may need.

I hope that this is helpful and that your mother gets any support needed soon.

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 6 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 09/05/2017 at 17:45
Published on Care Opinion on 10/05/2017 at 10:16

Thank you to our stroke association colleagues, I should have thought to mention them myself.

Best wishes

Sue

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