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Extremely satisfied with excellent personable...

Story from nhs.uk

"Extremely satisfied with excellent personable..."

About: Dorset County Hospital / Accident and emergency

Attended A & E with my sister on a Friday evening following her fall. Triaged very quickly,. X-ray carried out and seen by Doctor who was extremely pleasant, good interpersonal skills and explained the outcome of x-ray which was a dislocation and proposed treatment. Dealt with this and then sent for further X-ray. This was the only wait we had due to radiographer being busy either in theatre or wards. We were continually spoken with and seen quickly on radiographer return. Doctor came immediately to authorise discharge. All in all an excellent service despite the fact it was a Friday night in A & E. thank you to all staff for their kind attention.

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Responses

Response from Julia Woodhouse, Patient Experience Facilitator, PALS, Dorset County Hospital NHS Foundation Trust 6 years ago
Julia Woodhouse
Patient Experience Facilitator, PALS,
Dorset County Hospital NHS Foundation Trust

Submitted on 18/05/2017 at 11:59
Published on Care Opinion at 13:52

Dear Christina

Thank you so much for taking the time to tell your story on Care Opinion. It is great to hear that despite it being a busy Friday night in the Emergency Department, your sister experienced a high standard of care when she attended following her fall.

It sounds like everything went according to plan and that all team members worked together really well to ensure that your sister was comfortable and cared for.

I will make sure that your comments are fed back to the Emergency Department team, who I know will be really pleased to read them. I hope that your sister is now comfortable and healing well.

With best wishes,

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