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There's nothing you can do about it.

Posted By conor123

"There's nothing you can do about it."

About: Fareham and Gosport / Hewat House

(as the patient),

I have bipolar and have been trying desperately to get help as I have made suicide attempts in the past and have been in a real mess for a while now.

In my opinion, my psychiatrist at this place has played mind games with me from the start, I've been attending for 9 months now. Their arrogance and unprofessionalism are unreal. My diagnosis is incorrect and they refuse to change it, they have also sent all our session reports to the wrong GP. I have seen a psychologist there too who was very helpful and offered a plan to help me move forward but wants me to resolve some issues first, which I completely agree with.

Unfortunately the psychiatrist is intent on that not happening as they have made things personal since I complained about the diagnosis and the reports being sent to the wrong doctor. I should be working on my health and working towards getting better not playing war of the roses with someone who is supposed to be a professional.

The worst thing is that I feel that no one cares and I feel so sorry for the people who just give up, believe me I know how you feel. In my opinion the problem with the mental health system is not lack of money but the fact that no on regulates these people, so if they don't want to help you they won't, they still get paid and there's nothing you can do about it.

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Responses

Response from Southern Health NHS Foundation Trust 6 years ago
Southern Health NHS Foundation Trust

Submitted on 08/05/2017 at 15:27
Published on nhs.uk at 15:33

Dear Conor123

We are very sorry that you were disappointed with the care you have received from the Trust. We welcome feedback from our patients so that we can review the care we provide.

Please would you kindly contact our Customer Experience Team on 02380 874065 or by email: hp-tr.customerexperience@nhs.net and we will be happy to arrange a further investigation into your concerns.

Again, we regret that you were not happy with the care that you received.

Kind regards

Jane Tibble, Customer Experience

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Update posted by conor123 (the patient)

Does anyone else notice that anyone who works in this industry is always sorry or that they regret something? a typical jargon answer.Being sorry doesn't help me or anyone else on here from moving forward. What does is action not words. So I'm to contact customerexperiencenhs am I? First off I'm not a customer, and who is that? PALS? Is that who you're referring too? Why don't you tell everyone on here what PALS like to do?.. – In my opinion, they side with the team that you're complaining about. After all the reading and searching I've done for help including several MH forums it seems that many people who are trapped in these situations, after contacting healthwatch, the clinical commissioning group and PALS all which led them nowhere, recommend contacting your local MP for help, and what's I intend to do now.

Response from Jane Tibble, Complaints and PALS Officer, Complaints and PALS, Southern Health NHS Foundation Trust 6 years ago
Jane Tibble
Complaints and PALS Officer, Complaints and PALS,
Southern Health NHS Foundation Trust

Submitted on 10/05/2017 at 12:31
Published on Care Opinion at 12:43

Dear Conor

Thank you for your further feedback and I am sorry that you found my response unhelpful.

Jane McArdle, Team Manager Fareham & Gosport Community Mental Health Team is happy to be contacted on 02392 511377 to discuss the concerns that you have raised about your care.

The Southern Health, Customer Experience team responds to feedback such as concerns and complaints and co-ordinates responses and investigations.

If you would like support from an external body, you can contact the Independent NHS Complaints Advocacy Service. The Independent NHS Complaints Advocacy Service is a free, impartial and independent service for people wishing to complain, or who have already complained, about services provided by the NHS, this service is provided by Healthwatch Hampshire, who can be contacted on 01962 440262 and see their web site: http://www.healthwatchhampshire.co.uk

Kind regards

Jane Tibble

Customer Experience

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