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"The care my father received"

About: Lincoln County Hospital / Older people's healthcare

(as a relative),

My father was on MEAU at Lincoln County, he contracted an infection while there then transferred to Lancaster ward and died eleven days later.

The care we witnessed on MEAU was in my opinion barbaric. I saw Elderly people left to be incontinent even though calling out to use facilities then left wet and soiled for hours, no I am not exaggerating. On one occasion a senior nurse gave medication for the man in the next bed to my Dad he was clearly in the later stages of dementia, he had thrown his cover off and had very obviously been doubly incontinent.

They put the cover back over him and walked away three hours later at the time of shift handover five yes five HCA's came to assist him.

What we witnessed made my blood boil, not one of them spoke to him they clearly and quite loudly had gone to him together to discuss an upcoming staff meeting.

One staff member about five minuets in started shouting at the man that he wasn't helping and that he was hurting her back and that if he didn't help and stop trying to fight them they would leave him they then asked the others what he name was anyway.

They carried on their unofficial staff meeting at the end of his bed. This was just one of the acts we witnessed while there. I regret greatly leaving my Dad on that ward I won't go into his treatment as I have made an official complaint but I will say I believe he would be alive today if I had taken him home.

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Responses

Response from Wendy Rojas, Matron, United Lincolnshire Hospitals NHS Trust 6 years ago
Wendy Rojas
Matron,
United Lincolnshire Hospitals NHS Trust
Submitted on 01/06/2017 at 17:25
Published on Care Opinion on 02/06/2017 at 09:04


Dear Shocked Visitor

I am so extremely sorry and disappointed that this has happened to you and your family. Due to the very seriousness of your complaint I would like to discuss this further with you, either by phone or alternatively, if you feel able, we could meet as I would like the opportunity to apologise to you in person for the distress this has caused you. I will then be able to address these issues directly with those involved and prevent this happening again. You can contact me directly and my telephone number is 01522 597524.

On behalf of the Trust please may I offer our sincere apologies and condolences.

Yours Sincerely


Sister Wendy Rojas
MEAU


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Shocked visitor (a relative)

I was told a staff meeting was planned and that this and other issues I brought up ie. poor hygiene, lack of compassion & empathy etc. etc. would be discussed.

If the trust are truly listening then it should not have taken this to be published on line for you to now take it seriously.

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