"Consultancy appointment"

I had to wait 45 minutes after my scheduled appointment. I grew more and more agitated waiting to the point that I paced the floor for the last 5 minutes. No one appeared to notice or care. No one apologised for the wait. When I was finally seen the consultant was extremely dismissive of what I had to say about my symptoms and I felt that they were not listening to me. At the start of the 30 minute appointment I told them that I was bothered about a condition which I had recently discussed with my gp. They said they were unaware of this condition and argued against every point I raised. Finally, at the end of the appointment, they decided to look up the condition on the internet. This persuaded them that what I had been telling them was true and they backtracked on the advice they had previously given me saying that they had been 'ignorant' of this problem and that they had learnt something today. If they had only had the decency to apologise for the wait and to look up the internet when I first mentioned it the appointment would have been a whole lot more pleasant. I left feeling demeaned and uncared for.