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"Chronic Fatigue clinic- Disappointing experience"

About: Chelsea & Westminster Hospital / General medicine

Attended this clinic for a first appointment. Was really disappointed at the service I received.

I was told to look a treatment up online, basically DIY despite having just been given a diagnosis. The member of staff was unclear in communication; initially did not diagnose CF but "chronic tiredness" without being able to explain the difference from CF. Despite explaining that I sometimes struggle with daily/normal activities I was told that activity levels were ok; member of staff was quite cold and didn't really take on board what I said. Don't feel that I was taken seriously, shocked to be discharged after one initial appointment.

Decided to go back to my GP to be referred to another hospital where hopefully I'll be taken seriously.

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Responses

Response from Chelsea & Westminster Hospital 6 years ago
Chelsea & Westminster Hospital
Submitted on 03/05/2017 at 16:18
Published on nhs.uk at 16:32


Dear Patient,

I’m very sorry you have had cause to complain. I would like to inform you that I have forwarded raised concerns to our General Medicine management so they can liaise with the rest of their staff.

If you wish to discuss your concerns further please do not hesitate to contact PALS at 02033156727.

Kind Regards,

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