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Still no date for operation after cancer diagnosis

Posted By A nairn

"Still no date for operation after cancer diagnosis"

About: Western Infirmary/Gartnavel General / Urology

(as the patient),

I was diagnosed in Feb at gartnavel hospital urology Dept.

Was seen by surgeon and told my operation would take please end of April

Was told to go my hols on in mid April as my op would definitely not be that week was told to phone afterwards to get date of op

Said they would call me last week and no one called so I called urology dep to be told I was not on the list

Was given an appointment to see surgeon and was there to be told it was a waste of my time and his as there is still no date for my op. the worry and upset I am feeling is inexplicable as every day I walk think is this cancer spreading and am I going to be left till it's all to late

Feeling disgusted and let down

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 04/05/2017 at 09:25
Published on Care Opinion at 09:29

picture of Nicole McInally

Dear A Nairn

Thank you for taking the time to post on Patient Opinion.

I am sorry to read that you haven’t received a date for your surgery yet and that you feel ‘disgusted and let down’, this is not how we want any of our patients to feel.

Please accept my apologies for the worry and distress that this is causing.

So that we can look into this further, could you please contact me with some personal details including your date of birth and include the reference number: 365541? My email address is Nicole.McInally@ggc.scot.nhs.uk

Kind Regards

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 04/05/2017 at 11:51
Published on Care Opinion at 12:22

picture of Nicole McInally

Dear A Nairn

Having investigated your complaint, regrettably, we are unable to confirm a date for your procedure and I appreciate that this will be disappointing to you. We note that you were led to believe that your surgery would be carried out by the end of April, however, due to increasing pressures on the service, we have been unable to comply with this and we are very sorry for the additional distress that this has clearly caused you.

Unfortunately, the Urology service is under significant pressure. However, our teams are working as flexibly as possible to ensure prompt access for all patients. I would like to offer my assurances that our waiting lists are vetted on clinical priority and you will be contacted as soon as a date becomes available.

Kind Regards

Rob Gardiner, Clinical Services Manager (Urology)

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Update posted by A nairn (the patient)

I am no further forward and your service on here is prompt but of no help to my situation just seems like away of putting patients off complaining

I think being called a clinical desision

Is cold and unfeeling as I am a person with cancer .

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