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"Left feeling belittled and dismissed"

About: Royal Sussex County Hospital / Accident and emergency

I hate to leave a negative review knowing how much pressure the NHS is under however I had a terrible experience here. Having suffered abdominal pain and extreme swelling for weeks, I have been in frequent contact with my GP. I have had abnormal blood test and stool sample results and have been put forward for urgent tests and scans. I was advised by my GP to visit A&E if my symptoms worsened, and after further days of pain, vomiting and a stomach that constantly looked 9 months pregnant I couldn't take it anymore. The reception staff and triage nurse I saw were lovely, however after a 3 hour wait to see a consultant I was made to feel like a time waster. The consultant said that A&E was "for people who were actually dying" and he didn't know why my GP had advised to visit. I was in shock at this comment - I had sat in a waiting room with people with minor injuries such as twists and sprains, yet my clearly visible symptoms and distress were dismissed. I left in tears, feeling belittled and frustrated with no help, no pain relief and no answers. I was reluctant to visit, having lost my father to cancer on my 21st birthday I hate hospitals but also do not wish to further burden staff unless I feel I really need the help.

I am still waiting for further scans 2 weeks later and I cannot get that consultants comment out of my mind. I would be reluctant to seek further help in the future based on my experience here.

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Responses

Response from Royal Sussex County Hospital 6 years ago
Royal Sussex County Hospital
Submitted on 13/06/2017 at 12:22
Published on nhs.uk at 13:32


Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

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