This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Suffering with mental health"

About: Highbury Hospital

(as a service user),

I was referred to the cats team at Highbury hospital in December, I didn't get an appointment until April which then got moved to June and then further changed to July. Because I rang and complained that much they moved me back to my original appointment for April. I wouldn't be surprised if a lot of people got worse before getting seen by this department with how long the wait is. After waiting this long, the doctor I had was one of the most patronising people I've ever met, I feel as though I was not listened to in the slightest, the doctor didn't try to connect in anyway sat at the computer typing what I was saying word for word, I understand they have to summarise what it is I'm saying but, he didn't ask about me and my issues without typing instantly. I was massively misdiagnosed from a 10 minute conversation, I feel very dissatisfied with my appointment and now have to wait another month to see how I'm getting on with the medication I was given. I feel fobbed off with medication and no actual help at all, he was very unclear about what will happen next I feel even further pushed back with my problems now.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Glen Owen, General Manager, Low Secure Community Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 6 years ago
Glen Owen
General Manager, Low Secure Community Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust
Submitted on 02/05/2017 at 22:53
Published on Care Opinion on 03/05/2017 at 09:44


Dear PaigeXR,

Thank you for sharing your experience on patient opinion, all feedback is welcome.

I am sorry to hear that your appointment was rearranged on numerous occassions and the distress that this had caused you. I am concerened about the your experience with the service and I would really like to talk to you in more detail about this, as this will assist me greatly with my concerns and how I investigate this,

Once again thank you for being open about your experience and please contact me on the telephone number below so that we discuss in more detail.

Kind regards

Glen Owen

Service Manager

City Community Services

Tel: 0115 955 5358

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k