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"Exemplary Staff and Treatment in A&E"

About: South Tyneside District Hospital / Accident and emergency

My mother was admitted to A&E by ambulance following a fall.

From the moment we got there the staff were excellent her dedicated nurse is a credit to the Department, their care and understanding and communication with my mother in such a stressful situation for her was just amazing. I cannot thank them enough.

They helped my mother and put her mind at ease.

All other nurses were excellent also, the doctors explained everything to us in a straightforward way.

We went to x-ray and back with kind and courteous porters.

My mother was admitted to Ward, the process was streamlined with no stress involved for patient or family.

The care she has received is first class, I could not have wanted more from the support and care provided at the A&E department.

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Responses

Response from South Tyneside District Hospital 6 years ago
South Tyneside District Hospital
Submitted on 28/04/2017 at 17:17
Published on nhs.uk at 17:35


Thank you for providing feedback in relation to your mother's experience with South Tyneside District Hospital.

We are very pleased to learn that you were happy with the care and treatment provided to your mother and we are pleased to hear of your positive experience.

The Trust is grateful for all feedback, positive or negative, as it helps us to gain an understanding of what is important to our patients.

Your kind feedback will be shared with our Business Manager to ensure that this can be shared with the relevant staff.

We would like to take this opportunity to thank you for taking the time to leave your comments on NHS Choices.

Customer Services Department

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