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"The staff were so professional and kind"

About: North West Ambulance Service NHS Trust / Emergency ambulance Tameside General Hospital / Respiratory medicine

(as the patient),

I was suddenly taken ill with pneumonia. The Doctor my wife contacted on 111 said to send for an ambulance immediately, which arrived very promptly. By now I was well out of it, and the paramedics painstakingly did whatever was necessary to stabilise my condition before we set off for Tameside A&E. On reception there, the Doctor, a lovely Chinese gentleman told me of his educational experiences at school in China (I am a retired teacher) and made me smile while he carried out all the tests needed, Eventually a bed was found for me on MAU Bay 6, and there I was, attached to saline drips and having liquid antibiotics pumped into my wrist. I felt so much calmer now that treatment had begun.

The Staff who I came into contact with, of all grades, were so professional and kind. There were a number of elderly men on the ward suffering from dementia, and the patient and sympathetic way they were dealt with was an education.

I spent two nights on the ward, and am now recovering at home. Thank you so much, everyone for looking after me so well.

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Responses

Response from Tameside and Glossop Integrated Care NHS Foundation Trust 6 years ago
Tameside and Glossop Integrated Care NHS Foundation Trust
Submitted on 02/05/2017 at 13:20
Published on Care Opinion at 15:08


Thank you so much for taking the time to provide such positive feedback about your recent experience in our A&E Department and on the Acute Medical Unit.

We are delighted that your experiences were so positive with everyone whom you came in contact with.

Please be assured that we have shared your comments with the teams involved with your care. We hope you have a speedy recovery.

Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service 6 years ago
Deborah Gallagher
Patient Experience Support Officer, Patient Experience,
North West Ambulance Service
Submitted on 04/05/2017 at 10:28
Published on Care Opinion at 10:41


picture of Deborah Gallagher

Thank you for taking the time to share your experience of using North West Ambulance service. It is wonderful to hear that you were so well looked after by the ambulance staff and received such prompt treatment at a time where you needed it most.

I am very happy to hear that you continued to receive good care during your stay at Tameside hospital and you are now recovering well at home and hope that this continues.

Best Wishes.

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