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"Excellent outpatient service"

About: Queen's Hospital / Cardiology

Starting with my mother needing an appointment with the trauma clinic the receptionist in Major lites managed to get an appointment to coincide with another appointment at the cardiorespiratory dept. This was extremely helpful. On 25th April we arrived at the trauma clinic at 10.25am, seen very promptly, by a very polite friendly member of staff and fortunately Mum was discharged. Time for a coffee, then on to the next clinic- a lovely volunteer wheeled my Mum to the next clinic- we were 55 mins before the appt time, but within 10 mins we were seen, by a very friendly efficient member of staff- and we were out before we should have been seen- What a wonderful experience. Thank you so much

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 20/07/2017 at 15:00
Published on nhs.uk at 17:32


Thank you for taking the time to provide us with your feedback, I am very pleased to hear that the care provided to you by the team was of the level expected from our staff. I will ensure your feedback gets passed onto them so that they are aware of your kind words. Once again thank you for taking the time to make us aware of your experience.

Kind regards

Catherine Wood

Matron - Outpatients

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