"A seven hour wait"

What a horrible experience we endured today - my father was referred by his GP and was told to go straight away which he did after contacting me for a lift. We got there at 3.30pm and waited....a sign in reception said waiting times were 30 minutes for triage and 3 - 4 hours for a doctor so I knew we were in for a wait. After 30 minutes my father was called by triage who did basic stats then took us though to another room to wait for a blood test. After waiting patiently with no contact from anyone, I started watching from the doorway from 5.45pm attempting to make contact with a member of staff to find out what was happening. I was ignored by everyone with no-one attempting to even make eye contact with me. At 6.25pm I stopped and asked the same triage staff member what was happening.....they went away, came back and said it would be another 3 to 4 hours before my father could see a doctor. I accept the hospital is busy but communication is key. My mum who waited in reception is 82 and suffers from dementia, my father is 81 and is an amputee and diabetic....it cannot be right to just leave these people waiting so long without some sort of update.

We left without treatment because my parents were literally worn out.

Incidentally, the sign in reception still said 3 to 4 hours to see a doctor when we left.

Utter disgrace.