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The tips they gave us made such a difference

Posted By Calamy

"The tips they gave us made such a difference"

About: Lanarkshire Community Services / Occupational Therapy Lanarkshire Community Services / Physiotherapy

(as a relative),

My mum was in Wishaw General for 15 weeks and was discharged in March 2017. After a few days at home, she had a visit from an OT and a physio. They spoke to my mum and I, as I had 4 weeks off my work to assist my mum and asked her many questions including what her goals were.

All throughout my mums treatment, the CARS team, Emma and Val treated my mum with the upmost respect, patience, and understanding whilst still maintaining a professional service. The "tips" they gave me also were wonderful and made such a difference to my mums recovery.

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Responses

Response from Janice McClymont, Occupational Therapy Head of Profession, University Hospital Wishaw, NHS Lanarkshire 6 years ago
Janice McClymont
Occupational Therapy Head of Profession, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 24/04/2017 at 20:10
Published on Care Opinion on 25/04/2017 at 09:46

picture of Janice McClymont

Dear Calamy,

Thank you so much for your positive feedback about your recent experience of occupational therapy and physiotherapy from the community assessment and rehabilitation team (CARS). I am delighted that Emma and Val took time to listen to your Mum and ensure that her rehabilitation was focused on the goals which were important to her. I hope that this approach was particularly helpful in enabling both you and your mum to feel more actively involved in her treatment.

I will ensure that Emma and Val receive your feedback, and recognise how valuable their advise made to your mum's treatment.

I wish your mum continued improvement and hope that she is enjoying being back home after a long period in hospital.


With best wishes

Janice

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