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"82 year old Man sent home at 2am in his pyjamas."

About: Blackpool Victoria Hospital / Accident and emergency

My 82 year old father-in-law was admitted to Blackpool Victoria Hospital yesterday evening suffering from breathing difficulties( the ambulance was called). He waited all evening on a trolley to be seen by a doctor which is what I would expect seeing as though we are constantly being told that the NHS is in crisis. My mother-in-law got a phone call at 2am to say that he had seen the doctor as and there was no bed for him then he would have the choice of going home or continuing the night on a trolley. Evidently he opted to go home. My mother-in-law is a double amputee invalid. She struggle out of bed to let my father-in-law in the house at 3am. He had been dropped at the road-side in his pyjamas by the taxi driver and struggled up the path to the house without his walking aid which he usually uses. It was almost freezing last night. I am thoroughly disgusted.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 28/04/2017 at 16:27
Published on Care Opinion at 16:35


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Dear Joanne

Thank you for taking the time to provide me with feedback relating to your father in law’s recent experience. I am sorry that your father in law experienced the events that you have described as this is not what we would expect to deliver. I will share this feedback with the teams involved.

If you feel it appropriate and so that we can get further details about what has happened and ensure that your concerns are fully investigated please can you contact our Patient Relations team directly on:

patient.relations@bfwhospitals.nhs.uk

Thank you

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