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Care Opinion

Visit to North outpatients

Posted By gadgetman

"Visit to North outpatients"

About: Musgrove Park Hospital / General surgery

(as the patient),

I had an appointment today and was very impressed with the consultant. However, the nurse that was with him never introduced herself and I felt very embarrassed talking about my problems and didn't feel free to say all I wanted to. The nurse was also present when I had a personal examination. It would have been nice If I minded her being there. This is just a comment, but to a worried patient the consultation makes such a difference if the staff are friendly. My wife has just been in to the Day surgery for an operation and the staff there were really friendly and went out of their way to put you at ease.

Hope you don't mind my comment but to me, it's important.

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Responses

Response from Chris Hoeller, Sister, General Outpatients, Taunton & Somerset NHS Foundation Trust 7 years ago
We are preparing to make a change
Chris Hoeller
Sister, General Outpatients,
Taunton & Somerset NHS Foundation Trust

Submitted on 25/04/2017 at 14:38
Published on Care Opinion at 14:50

Thank you for taking the time to share your information with us. I'm sorry that your outpatients experience was not as it should have been. You are quite correct, the nurse should have introduced herself/himself prior to the examination and I will share the content of your email with all the team as a point of learning and a reminder to them of correct procedure.

I would really value some more information as to which doctor you saw and the date if possible as this will enable me to talk it through on a one to one with the nurse involved. Ast this issue has not been raised before it may be due to a lack of understanding by a member of staff.

If you are happy to share this information with me, please contact me by email at christine.hoeller@tst.nhs.uk

Kind regards

Chris Hoeller

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Chris Hoeller, Sister, General Outpatients, Taunton & Somerset NHS Foundation Trust 6 years ago
We have made a change
Chris Hoeller
Sister, General Outpatients,
Taunton & Somerset NHS Foundation Trust

Submitted on 18/05/2017 at 10:14
Published on Care Opinion at 13:49

Following your comments, the team have been reminded of the importance of introducing themselves and we have observed this happening. It has really helped to have a reminder of the little things that make a big difference.

Thank you again for your feedback.

Chris

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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