"Staff refused to listen to me ..."
About: Sir Robert Peel Hospital Sir Robert Peel Hospital Tamworth B78 3NG
Posted via NHS Choices
What could be improved
Staff refused to listen to me as parent of person being treated even though I had significant knowledge of previous history and am qualified medical personnel. Staff were condescending in their approach to the patient and treated her as though she was a very young child (which she isn't) and didn't listen to my request for specific treatment which she had received at another hospital 48 hours earlier and relieved her condition. Staff frightened the patient by referring to her condition as 'life-threatening' in front of her - very unprofessional and then argued with the patient as to which hospital she would be transferred to and told her she couldn't go to the hospital of her choice. There are so many issues here that space doesn't permit a record of them. Attitude of some staff needs to be modified. Telling a patient that they should not have attended the casualty department because " we are a minor injuries unit and do not deal with medical cases" is neither helpful nor sensible. The people of Tamworth have been badly let down by this excuse for what was originally to be a full scale hospital. The old hospital had a better remit and attitude. The Badger Clinic by complete contrast was first-class in every respect.
There is no relationship of clinical notes between the Badger clinics and the hospital records system. A patient being seen by an 'out of hours practitioner' is likely to return to the hospital if their condition continues and would reasonably expect the hospital records to show his/her recent treatments and be aware of the patients previous medical history. A lack of continuity is a) not helpful and b) could cause significant delay in treating serious conditions.