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"Not up to the standard I had expected."

About: New Craigs Hospital

(as the patient),

In my opinion the employees in New Craigs and in Highland Mental Health really need to listen to the patients. Not only that, I feel they need to start listening to each other.

I have been stuck in my flat for ten years now waiting for NHS employee after NHS employee to come, write a report to be filed and go. I have lost ten years of my life in this way which has only made my health worse. Are we not entitled to the best possible health? In these years, I have noticed a boom in the number of acronym titled employees, CPNs, CBTs and also the addition of 'Wellness' CD's, none of which has helped my depression or reduced my anxiety levels.

Subsequently I went in to New Craigs, this helped the least. I feel that a psychiatrist is a rare sight in New Craigs so most medical opinions are fundamentally based on nurses.

Emphasis on the 'observations' here because at one point the psychiatrist assigned to me looked at a nurse and asked them how I had been feeling... I found this to be quite disturbing.

I also found it deeply uncomfortable that there was a nurse, the psychiatrist and someoneone else in the room who wasn't even introduced to me. They were furiously writing away and I had no idea who they were; this all made me very anxious.

Nothing came of my stay in New Craigs Hospital and I came out feeling like there was no avenue left to try. I still feel like this. Come on NHS, a feeling of complete worthlessness and helplessness cannot be classed as 'Best possible health'.in my opinion,  If you're not part of the solution you're part of the problem they say. No element of a solution was demonstrated to me during my stay in New Craigs.

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Responses

Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland 6 years ago
Maimie Thompson
Head of Public Relations and Engagement, Chief Executive's Office,
NHS Highland
Submitted on 03/09/2017 at 14:19
Published on Care Opinion on 04/09/2017 at 11:18


picture of Maimie Thompson

Dear Somebody10

Thank you for expressing how you are feeling through Care Opinion. I appreciate that it cant have been easy and I am so sorry that we have not been able to provide you with better support, confidence in our care or options for the future..

Georgia Haire, who is the Deputy Director of Operations and oversees New Craigs, and Michael Perera the General Manager for the hospital, have both read your posting and would like to help.

If you would find it helpful to meet, speak or contact them can you let me know and I can organise this. You can contact me on 01463 704722 or by email maimie.thompson@nhs.net

Thanks

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