"Problem with booking appointments"

My husband had tonsillitis had antibiotics and finished the treatment yet he still had problems and fever and been in lots of pain.

Tried couple times to call Dr Maule and partners for appointment. Called few times at 8 am to be told to call after 10am as they don't do appointments before 10am. Don't try to call on Wednesday as they don't do any appointments, you are just shut down.

He eventually got an appointment that was for a week later. He took it. He was in severe pain and couldn't swallow a thing. Ended up taking him to A&E in Wishaw where he was amazingly fast treated and I'm glad I did as he had tonsil abcesss that obstructed his airway and he stopped breathing and he was rushed with blue light to monklands for proper treatment.

I feel all this stress and hassle could have been avoided if he wouldn't be turned down on so many occasions by the go receptionists. Who put phone down on someone who says he is in severe pain and tell them call after 10am, who puts phone down on someone who is in severe pain and tell them it's Wednesday we don't make appointments phone calls on Wednesday..? ?