Took my elderly Mother to A&E following a fall at home, my mother is very reluctant to seek help as she doesn't want to make a fuss.
Even though this was a Friday evening & A&E was getting busy, every person from receptionist to nursing staff spoke to my mother with great respect, made her laugh & didn't make her feel like a nuisance, including having X-Rays we were in & out in an hour & 40 minutes.
She was so impressed that a week later when there was still problems with her leg & I suggested returning to hospital she agreed without an argument!
This time we were seen by the DVT clinic in Meddoc who again treated my Mother with gentleness, humour & respect. She came out feeling her worries had been addressed.
I was extremely impressed by her care & attention & hopefully should anything happen again I would not have my usual battle about seeking help
Thank you to all concerned
"I suggested returning to hospital she agreed without an argument!"
About: Medway Maritime Hospital / Accident and emergency Medway Maritime Hospital Accident and emergency Gillingham ME7 5NY
Posted by Catherine Belinda (as ),
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