This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Hernia operation Delay

Posted By Disapointed Milngavie

"Hernia operation Delay"

About: Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as the patient),

Geater Glasgow Health Board.

Received a letter from Waiting list Co-ordinator Dated late December 2016 regarding an urgent (following visit to A & E the week before in severe pain) Hernia Operation.

The letter stated the 12 weeks 'Patients Rights act - We are now way beyond the latest date given

A telephone number was conveniently given with the letter in case of enquiries. However, after trying numerous times to contact over the last three weeks - The phone continues to ring out - So, what's the point of giving a number if no one answers?

.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 21/04/2017 at 11:01
Published on Care Opinion at 12:46

Dear Disapointed Milngavie

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what you have experienced with waiting for your operation and trying to contact the service.

I will share your concerns with the General Manager of the service and ask them to provide an update on your post.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 24/04/2017 at 16:15
Published on Care Opinion at 16:26

Dear Dispointed Milngavie

Further to my earlier reply, the service would like to look into what you have shared here a little further.

In order for them to do that, could you please email me at Lisa.Ramsay@ggc.scot.nhs.uk with your date of birth and CHI number (if you have it) and quote the reference 362212. I will then share your details directly with the service to allow them to look into your feedback and they will contact you directly.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k