"Great hospital - Great staff - Great experience"

I was so impressed with my unscheduled visit to the Queen Alexandra that I felt I needed to comment on the great job they are doing there, especially as the NHS seems to be getting so much stick these days!

I was spending the weekend in Portsmouth when I unfortunately fell down some steps at Gun Wharf and dislocated my shoulder. Just as a subnote the security team at Gun Wharf were first class at assisting me. The paramedic turned up promptly and diagnosed that we needed to get to the hospital. We went by our own transport to save time and resources.

On arrival the team saw to me promptly and I was very quickly moved to the A&E ward section. I promptly received an X-ray which indeed confirmed my shoulder was dislocated with a chipped bone and a fracture (ouch!!!). The team tried to relocate the shoulder but unfortunately without success. Everybody was so helpful, friendly and professional. I was then told that I would need to be moved to a ward and would have the shoulder repaired during general anesthetic first thing in the morning. I was moved up to E2 ward where the staff were equally as accommodating and vigilant that I was receiving enough pain relief for me to feel comfortable.

At 9.00am the following morning I went to theatre to have the shoulder repaired and again all of the staff were first class.

After the successful repair and my initial recovery period I was moved to G5 for final analysis in which time I was given a nice pot of tea (just what I needed) and a really good roast pork dinner at lunch time. In line with the quality of staff in the other wards the staff on G5 were no different.

These comments are just a big thank you to all the staff at the Queen Alexandra and to say that your hard work is appreciated, especially by me but I am sure by all your patients.

Gina Birchmore - Harlow