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Communication is key

Story from nhs.uk

"Communication is key"

About: Castle Hill Hospital / General surgery

After a visit to my doctors I was then appointed to Castle Hill Hospital. I work in an industry is all about communication and I cannot fault the treatment of staff in all areas. I was told I would get a letter and I did, was told I would get a phone call and again I did. It's a small thing but excellent.

After surgery in the day surgery unit quickly, again after great communication I am back home and recovering.

The staff in the day surgery unit are an absolute credit to the NHS. Clearly extremely busy but the care shown along with much needed humour was fantastic.

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Responses

Response from Castle Hill Hospital 7 years ago
Castle Hill Hospital

Submitted on 18/04/2017 at 13:33
Published on nhs.uk at 13:31

Thank you for taking the time to add your comments to the NHS Choices website.

It is always a pleasure to receive such positive feedback from patients and their families.

We will ensure your kind comments are shared with the Day Surgery Unit.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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