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Not updated sufficiently clearly on Emergency Helpline chang...

Posted By Improver

"Not updated sufficiently clearly on Emergency Helpline changes"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (County)

(as a carer),

Attending our flourishing Bassetlaw Nottinghamshire Healthcare NHS Trust Carers Support Group this week, I was disappointed to find that fellow carers and our moderator from the Clinical Staff were unaware of the current Crisis Helpline service.

The support group was told, in 2015, that in daytime we were to contact the Crisis Team and out of hours (except for a short period in the early hours when we could contact an inpatient ward), we should contact a helpline run by Rethink, run by staff based at Barnsley.

We have since been told, at least once, that the Rethink Service has been discontinued and that now we should contact the help-line based at Millbrook Hospital whenever the Bassetlaw Crisis Team department is closed. (Millbrook runs a 24 hours service) but no-one has really taken this on board.

The Trust needs to find a way of informing patients, staff and carers of this important information and making sure that they are familiar with it. It is all very well running committees on designing the ideal emergency help service - but we need to know what is available now!

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Responses

Response from Sarah Bradshaw, Service Team Leader , Mental health Services Bassetlaw, Nottinghamshire Healthcare NHS Trust 7 years ago
Sarah Bradshaw
Service Team Leader , Mental health Services Bassetlaw,
Nottinghamshire Healthcare NHS Trust

CRHT Lead

Submitted on 11/04/2017 at 10:15
Published on Care Opinion at 12:05

We apologise you were unaware that this service had been decommissioned in July 2016. We informed the current service users and carers at the time, the Crisis Resolution and Home Treatment team (CRHT) contact card given to service users and carers was immediately amended to include the current and relevant contact numbers for out of hours support, as well as the CRHT information and 'Help in a Crisis' section on the Trust website.

The CRHT service will make arrangements to attend the Bassetlaw Carers Group in order to ensure the carers and service users of Bassetlaw are updated with regards to changes to the service, and are aware of who and how to contact services in a crisis.

If you would like to discuss this further or require any more information, please don't hesitate to contact Beth Grimditch, CRHT Team Leader on 0300 123 1804.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Improver (a carer)

Thank you. I am sure that it would be very helpful for you to attend the Bassetlaw Carers Group to update everyone - though I can no-longer attend myself as it clashes with a regular committee meeting. I myself learned about the availability of out-of-hours help from Mansfield when I visited there last year. I don't think that the Bassetlaw Group has been given any new cards? Not all members have access to computers.

I am now getting concerned as to which carers Notts Healthcare can be expected to have any responsibility towards - in terms of keeping them informed of changes in services and provision of carers groups. What happens when the cared-for is discharged to primary care or dies?

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