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Poor hygiene on the ward

Posted By NHSUSER2017

"Poor hygiene on the ward"

About: Heartlands Hospital / Gastroenterology

(as a carer),

I have a parent in Heartlands and generally excellent care been provided can see short staffed especially poor HCA's who are nurses beck and call. Not disrespecting the nurses they do an excellent job, just an observation.

The reason why I am on here...wanted to ask a question

Since when has it been OK to put 'sluice waste' in the clinical bin with yellow bag? in the patients room especially when patient is 'room bound' due to risk of infection.

The patient was unable to sleep or rest due to smell which could have been prevented if nurses/hca removed when advised. (I know you are busy....I work in the NHS too but patient care should be priority)

Infection Control Policy - Breach

Patient Dignity Policy - Breach .... the list can easily grow.

I don't think this is acceptable

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 07/04/2017 at 14:31
Published on Care Opinion at 15:03

Dear NHSUSER2017

Thank you for your post regarding hygiene on one of our wards at Heartlands Hospital.

I am concerned to read your post and would very much like the opportunity to look into this in more detail. In order to do this, I would need some more information so I would be very grateful if I could ask you to contact me at your convenience. I can be contacted either by telephone or email. Please call 0121 424 0808 (9am - 3.30pm Monday to Friday, with a voicemail service in operation at all other times) or email: marie.helebert@nhs.net.

I very much look forward to hearing from you, and wish to thank you for highlighting this issue. Patient and relative feedback is very important to us and enables us to look at concerns such as yours, highlight it to the most appropriate senior nurse or clinician, and implement change to prevent re-occurrence.

I hope this is acceptable and I look forward to hearing from you.

Kind regards

Marie Helebert

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