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"The team are professional, compassionate and above all hard working"

About: University Hospital Wishaw / Medical Oncology

(as the patient),

I have had excellent treatment at the Ocology Unit at Wishaw General. From my first visit when I was terrified and staff took the time to reassure and explain. Lorraine, Angela, Gerry and the team are professional, compassionate and above all hard working. I have been there only many occasions when they have been short staffed and have gone without breaks to ensure that patient care does not suffer. I would suggest that they could be doing with some more staff to assist.

They create a light hearted atmosphere and all patients I have spoken to agree that this is fundamental to the treatment that we are facing. I never thought for a minute I could come away from a chemotherapy session feeling uplifted.

They also do an excellent job of signposting to other services and nothing is too much trouble.

A Fabulous Service!

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Responses

Response from Mhairi Simpson, Nurse Consultant, University Hospital Monklands, NHS Lanarkshire 7 years ago
Mhairi Simpson
Nurse Consultant, University Hospital Monklands,
NHS Lanarkshire

I am the professional lead for cancer nursing and a member of the cancer care management team.

Submitted on 06/04/2017 at 11:52
Published on Care Opinion at 12:07


picture of Mhairi Simpson

Dear Cam 70

Thank you for taking the time to provide us with feedback with regards to your recent visits to the Medical Day Bed Unit at Wishaw General Hospital We very much welcome feedback from the people who use the services. Unfortunately hospitals and oncology units can be frightening places and I glad that the staff provided you with reassurance and explanations. I am delighted to hear that you experienced professional and compassionate care from Gerry, Angela and Lorraine. I will ensure that this positive feedback is shared with them all. We value your perspective on what matters within the environment when receiving chemotherapy. I am pleased to hear that they have signposted you the other services that are available.

Thank you again for taking the time to provide us with this invaluable feedback.

Mhairi

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