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Care Opinion

Amazing service from start to finish

Posted By Vt86

"Amazing service from start to finish"

About: Douglas Street Community Health Clinic NHS 24 / NHS 24 (111 service)

(as the patient),

Took unwell, phoned nhs 24 within 45 minutes I had been dealt with on phone, called back, appointment made, attended out of hours, seen nurse, got medication - all within a cracking 45 minutes - amazing service from start to finish

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 05/04/2017 at 15:49
Published on Care Opinion at 15:53

picture of Shona Lawrence

Dear Vt86

Thank you so much for sharing your experience on Patient Opinion. 45 minutes from your initial call to NHS 24, to being seen at the Out of Hours and receiving medication is indeed a fantastic service. I do wish you well and hope that you feel better soon.


I will share your story more widely with our staff here at NHS 24 so that they can appreciate how they contributed to your overall excellent experience. I am sure my colleagues within NHS Lanarkshire will also be pleased to see your positive comments about Douglas Street Clinic.

Thanks again for sharing your story on Patient Opinion. It was a pleasure to receive.

With regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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Response from Tom Bryce, Locality Manager for Rutherglen and Cambuslang, NHS Lanarkshire 7 years ago
Tom Bryce
Locality Manager for Rutherglen and Cambuslang,
NHS Lanarkshire

Submitted on 18/04/2017 at 13:01
Published on Care Opinion at 14:48

picture of Tom Bryce

Dear Vt86

Thank you for posting on patient opinion and for sharing your experience of accessing the Out of Hours service at Douglas Street in Hamilton. I am glad your experience was positive and hope you are now feeling better. I will share your feedback with staff in the service and know they will greatly appreciate this

Regards

Tom Bryce

Locality health and social care manager

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