This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I was extremely disappointed

Posted By HelloMyNameIs

"I was extremely disappointed"

About: New Stobhill Hospital (Glasgow)

(as a relative),

My mother attended the hospital today for an abdominal ultrasound scan. The radiologist who performed this in my view,  did not make any effort to introduce themselves and barely uttered a word throughout the entire clinical encounter. As a doctor myself, I was extremely disappointed with this, despite with the widespread "Hello... My Name Is..." campaign throughout the NHS.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 05/04/2017 at 14:25
Published on Care Opinion at 15:27

Dear HelloMyNameIs

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what happened during your mother's appointment at Stobhill Hospital and appreciate why are disappointed by this.

I will share your feedback with the General Manager for the service.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 06/04/2017 at 14:53
Published on Care Opinion at 15:00

Dear HelloMyNameIs

I am very sorry that this was your mother's experience when she attended Stobhill. I will ask the Sector Superintendent to discuss with the staff concerned.

Kind regards
Lynn Ross
General Manager, Diagnostics

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k