"Very poor respiratory care"

During an admission in May 2016 I experienced very poor respiratory care throughout my stay. This was disappointing as I had experienced a generally good level of care during my previous three admissions for my severe asthma. From admission my admission was full of mixed messages and confusion. After a respiratory nurse from whom I had received poor care in the past told doctors my condition was "fictional" I was made to have a psychiatric assessment for a "fictional condition" which found no issues at all. I had been sent for admission by my GP with an infection which had triggered an attack. This report was not the psychological one recommended in the brittle asthma pathway. Even after I requested this nurse was no longer involved in my care they continued to give the doctors advice about me. This included ignoring my own peak flow readings, not to give me nebulisers, to ignore my notes from the chest clinic, to reduce my steroids and to ingore my personal best peak flow and not base estimated peak flow capacity on my build. I wasn't seen by a respiratory doctor until over a week into my three week admission. Until then doctors on two other wards were told to stop nebulisers without investigating the reason I was continuing to study. Communication at handover was very poor and nights and weekends were a wide variety of agency nurses. I was then discharged without seeing a dr on a bank holiday weekend.

I suffered a severe asthma attack seven hours later and was admitted to a hospital in another trust where all my care has now been transferred. My new team carried out a series of tests and diagnosed brittle asthma, collapsing windpipe, calcification of the trachea and a low immunity.chronic ear infections were found to be a major trigger a,one with atypical infections. I am now on a large amount of home treatment and making good progress. When I made a formal complaint to Warrington they first lost my complaint and then I attended a meeting last August. My complaint was then mislaid until January when I was asked to attend another meeting about the same information. I heard nothing despite repeatedly trying to get in contact so I expressed my concerns to the CQC. I received the final response from the hospital last week and it contained 17 errors of fact and they had failed to address one of my main concerns. So disappointing that I no longer feel able to attend Warrington and that nhs hospitals in other local trusts provide such a different standard of care. Such a shame!