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No communication and silence after MRI scan

Story from nhs.uk

"No communication and silence after MRI scan"

About: Cheltenham General Hospital / Ear, Nose and Throat

I had an MRI scan on the 8 th March 2017. On the 17th March I phoned to be told "the results had not been written up yet- it will be another 2 to 3 weeks"

So who is responsible for the lack of communication? Surely it is possible to give me a follow up appointment before the MRI results are received by the consultant?

Now I wait and wait. Will anyone ever contact me to tell me the results?

This is just bad management.

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Responses

Response from Cheltenham General Hospital 6 years ago
Cheltenham General Hospital

Submitted on 03/05/2017 at 15:01
Published on nhs.uk at 15:31

Hello

Thank you for taking the time to share this feedback with us. We're sorry to hear about your recent experiences following your scan and would like to look into the issues you've raised in more detail. If you haven't already done so, we would encourage you to get in touch with our patient liaison (PALS) team so they can take some more information. You can contact them by calling 0800 019 3282 (Free phone) or by emailing pals.gloucestershirehospitals@glos.nhs.uk

Thank you again for sharing this with us.

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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