"I cannot comment on this as I ..."
About: Lymington New Forest Hospital Lymington New Forest Hospital Lymington SO41 8QD
Posted via nhs.uk
What I liked
I cannot comment on this as I have been unable to get the treatment I require at present. If you could get through on the phone to the people concerend thyen maybe the comment would be more supportive.
What could be improved
The telephone system and switchboard are a disgrace. After haning on for 30 minutes I gave up. I then rang again and the main switchboard answered however they put me through to the wrong department, staff there said they could not transfer me. I rang again and before I could stop the telephonist whe put me through to the wrong extension again, this occurred for a third time each time costing me money and not helping my problem.
Blood samples. It used to be so good at the old hospital now you have to make an appointment even when you are at the hospital for a clinic and the consultant wants a blood test you cannot have one straight away. I normally go to Southampton General for blood tests you might have to wait for half an hour but do not have to make an additional trip.