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My mums stay at the new hospital

Posted By sunnygovan

"My mums stay at the new hospital"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Cardiology (Heart Conditions) Wards 6c & 6d

(as a relative),

My Mum stayed the weekend at the new hospital, she was admitted to A&E on the Friday morning and ended the day in Ward 6C. She would like me to pass on her thanks to everyone involved in her care from the moment we brought her in to her discharge at the end of the weekend.

The staff at the reception and in A&E were very quick and very attentive despite what was a very worrying issue with her heart, she knew what was going on at all times and they helped to calm her down. After being taken to the receiving care unit for a couple of hours where the nurses and doctors were again very attentive she was taken by a porter who she said was "very funny" to Ward 6C where she was surprised to have her own en-suite room with a TV. She was a bit disappointed that her blinds didn't work and that there was no one selling newspapers.

Everyone that my mother and our family met over the weekend were very professional, introducing themselves and letting my mother know why they were in her room, this was important to her.

She tells me that the nurses and auxiliaries were very caring and helped calm her down even though they had lots of other patients and call buzzers going all day. Many of the nursing staff sat with her and kept her company in the evening which she said made her feel very safe and relaxed as they were genuinely interested in what she had to say about anything and everything! Even when we were visiting, they couldn't do enough for my mother.

The lunch lady was very patient with my mother despite her being hard of hearing and took time to explain all the choices with a smile on her face, she tells us that the food was also very nice and to thank the chefs.

While he was cleaning her "hotel room" as she called it, the cleaner lifted her spirits with his funny stories and helped her figure out how to use the TV and change the volume so she could hear it properly.

So once again, thank you A&E, the receiving ward and 6C and to ALL staff involved in making my mothers stay a pleasant one.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 05/04/2017 at 15:31
Published on Care Opinion at 15:34

Dear sunnygovan

Thank you for taking the time to post on Patient Opinion. I have to say it was heartwarming to read about your Mum's experience of care at the Queen Elizabeth University Hospital. I appreciate that this would be have been a distressing time for her.

I am pleased to read that the way in which care was provided to your Mum made such a difference, from the clear communication, to the nursing staff keeping her company, down to the domestic support staff lifting her spirits and also as a family that you were involved in your Mum's care too. What you have described here is how all of our patients should feel about the care we provide, especially about feeling safe and knowing what was going on at all times.

I will ensure that your kind words are shared with the senior staff of the services that you have mentioned. The staff will all be delighted to receive your kinds words.

I hope your Mum is now recovering well at home.

Best wishes
Lisa

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