"NOT giving upwards of 50 people ..."

What could be improved

NOT giving upwards of 50 people the same appointment time.

Anything else?

We arrived 15 minutes before our Out Patient appointment time for a clinic which opened at 9.00 a.m. At 9.20 a.m. the waiting room (by now containing some 50+ people) was informed "We're running about 40 minutes late".

If a private business were run this way it would have been bankrupt years ago and deservedly so.

Of course, we wouldn't have needed to be at the clinic at all had 2 doctors on 2 separate occasions not mis-diagnosed my husband in the first place - a diagnosis identified within seconds at St. Thomas'.