"I have experienced treatment at ..."

What I liked

I have experienced treatment at Derriford hospital here in Plymouth in the past and was amazed at the difference between the two. At Peninsula I was treated as a person in every department by all members of staff, which was very pleasing and relaxing in contrast to the NHS number treatment of Derriford. I can well imagine this being a very reassuring feeling for patients who are apprehensive. Everything revolves around the patient (and their family) who is made to feel that they are the only one that matters, which is very relaxing. From the moment you step through the main entrance you are aware of how clean the hospital is and this is continued through the whole building. This is probably why an outbreak the likes of MRSA etc.has not been reported in the news unlike at many hospitals. From first contact you are engaged in conversation about your reason for being there and everything is explained in easy terms, so that you know exactly what will be done when you are admitted for treatment. At every stage of your treatment everyone attending to you introduces themselves and explaines their role, asks if you have questions or concerns and gives answers and/or reassurance. My experience was made even more relaxed because all the staff were relaxed and cheerful; I even shared a joke with the anesthetist just before entering theatre!

Would I recommend Peninsula? YES!!

In comparison with my experience of Derriford hospital, Peninsula is a 4-star hotel! That's not to say that I am desperate to have another operation.

What could be improved

Please change absolutely nothing!

Anything else?

My thanks to everyone who had anything to do with me, from the receptionist on, I have only praise for all the staff and their attitude and application. They almost feel like family.