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Problems with infusion

Posted By Letdownbigtime

"Problems with infusion"

About: University Hospital Wishaw / General Medicine (Wards 5 & 8)

(as the patient),

I attended the medical day unit to receive an infusion. The nursing assistant who was checking my observations failed to check my oxygen saturation and pulse by not applying the probe on my finger at all. Then recorded a false reading on the mews chart. The nurse putting the infusion through did not let the whole amount of the drug run in and binned a quarter of it! The nurse then done exactly the same with the observations, recording false information on the chart. This experience in a whole has frightened me as basic observations were not sufficiently carried out!

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Responses

Response from Margaret Kelly, Service Manager, Haematology and Cancer Services, University Hospital Monklands, NHS Lanarkshire 7 years ago
Margaret Kelly
Service Manager, Haematology and Cancer Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 03/04/2017 at 09:07
Published on Care Opinion at 10:49

picture of Margaret Kelly

Dear Letdownbigtime

Thank you for taking the time to alert me on your recent experience at the medical day unit in Wishaw General. Firstly I would like to apologise that your experience has not met the standard of care that you should expect and receive. Your experience is being taken very seriously. It is our expectation that patients feel safe when in our care and clearly we have failed in this regard.

I'm concerned that the expected process was not followed in line with the organisational protocol. I’d like to reassure you that your concerns are now being investigated fully with the staff concerned.

To enable me to explore this thoroughly I would like to give you an opportunity to discuss this privately - if you would call me on my mobile 07583181549 or office number at Monklands 01236 712529. This will allow me to update you once the investigation is complete.

In the meantime please be assured that all staff will undergo re-training with regards to recording vital signs for all patients.

Thank you again for posting your concerns and bringing this to my attention.

Kind regards

Margaret

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