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"Blood test"

About: Princess Alexandra Hospital / Clinical haematology

Turned up at PAH at 06.45 for a blood test as I was informed that they opened early for people that had to work. On arrival I find that most of the people sitting there were elderly. And could have quite easily have come during the day. At 07.00 when it was meant to be open no person had actually shown up for work, then at 07.10 someone kindly turns up to find the doors still locked, they then wander back off to get the door code, 5 minutes later some nurses decided to report for work, Surely the idea of opening at 07.00 is that you actually start to take people's bloods then not 20 minutes later when you actually decided to turn up for work. Poor service from a hospital already under performing. Surely it might help if people turned up for work promptly, and everything in place to start when you actually say you will.

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Responses

Response from Princess Alexandra Hospital 6 years ago
Princess Alexandra Hospital
Submitted on 17/08/2017 at 10:49
Published on nhs.uk at 12:31


Dear Martin,

My sincere apologies, this is not the kind of service I would expect from one of our teams, it clearly needs to improve and so your concerns have been escalated and passed on to the service leads.

I do hope you will notice an improvement in the future if you are ever in need of a blood test here at an early time again.

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