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"Ambulance service were reluctant to take me to hospital"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I had been to A&E on on a Saturday afternoon unable to walk without severe pain in my right leg. I was discharged home on Saturday evening with crutches and told to rest. On returning home I fell over getting out of the car and the severe pain became excruciating.

The ambulance service was called via a 999 call and duly arrived. The ambulance crew was, however, extremely reluctant to take me back to A&E. Wanted us to call Devon Doctors (we had used 111 prior to 999). My husband had to use extreme powers of persuasion to get them to take me to hospital. I needed gas and air to get me out of the house and into the ambulance. I was subsequently diagnosed with a displaced fracture of the femur.

It was disappointing that we had to persuade the crew that I was in sufficient pain to merit an ambulance journey. I couldn't move at all without the gas and air and the pain was definitely at 10 on the scale.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 7 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 30/03/2017 at 16:45
Published on Care Opinion at 16:51


Dear Mummyhatter,

Thank you for taking the time to share your feedback.

I am sorry that you and your husband have had this experience.

The detail you have provided here has been anonymised, so I am to locate the details of the 999 call and susequent ambulance attendance, so I cannot direct comment on the event.

However, we would welcome the opportunity to look into the care provided to your husband; if you would like us to do this may I ask you to contact our Patient Experience Team on either swast.patientexperience@nhs.uk or 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.

Kind regards,

Sharifa

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